Swapo Trust & Safety

At Swapo, safeguarding your experience and upholding trust are fundamental commitments. We combine robust policies, proactive enforcement, and user-centric features to ensure every interaction is secure, respectful, and reliable.

We’ve kept these guidelines short and simple — please read and follow them strictly.

1. Community Standards

Respect & Inclusion

We require all users to treat each other with courtesy and professionalism. Harassment, hate speech, or discriminatory language has zero tolerance and will result in immediate action.

Authentic Representation

Accuracy builds credibility. You must honestly present your skills, qualifications, and experience. Any form of misrepresentation undermines trust and may lead to suspension or removal.

Privacy Preservation

Protect your personal information and respect others’. Do not solicit or share sensitive data (e.g., financial or identification documents) through public channels.

Legal & Ethical Compliance

All activities on Swapo must comply with applicable laws and regulations. Engaging in unlawful conduct or facilitating illicit behavior will be reported and blocked.

2. Reporting & Enforcement

3. Investigation Workflow

4. Safety & Verification Tools

Optional KYC Verification

Complete identity verification under Settings → KYC to earn a “Verified” badge, boosting trust and attracting more bookings.

Session Ratings & Reviews

After each session, both parties rate and review one another. This feedback helps us monitor quality and address any concerns promptly.

Escrowed Tokens

Tokens are held in escrow until the session is marked complete by both parties, ensuring fair treatment and preventing disputes.

Data Encryption

All sensitive data is encrypted in transit (TLS) and at rest, adhering to industry standards such as GDPR and CCPA for maximum protection.

Contact the Trust & Safety Team