Welcome to Swapo Support! We’re here to make your experience smooth and rewarding. If you ever have questions or need assistance, follow the steps below.
Go to Settings → Edit Profile, update your details, and click "Save".
Click "Forgot Password" on the login page and follow the email instructions.
Select a skill in the marketplace, click "Request Session", and confirm date/time.
See Terms & Conditions v5.2: unused tokens within 7 days are refundable upon request.
Rewards are based on session duration and skill level. Check your dashboard for details.
We encrypt all personal information and comply with GDPR/CCPA standards.
Go to Settings → Account → Delete Account. Note: this action is irreversible.
Reschedule within 24 hours or request token refund per policy.
| Inquiry Type | Response Time |
|---|---|
| General questions | ≤ 24 hours |
| Account or billing issues | ≤ 24 hours |
| Complex investigations | 1–3 business days |